Terms & Conditions


These Terms and Conditions are the standard terms which apply to the provision of driving tuition by Joycelyn Driving School to students
that require such tuition.

Instructor / I / Me / My / themself refers to Joycelyn of Joycelyn Driving School
You / Your / Yourself refers to student receiving driving lessons.
DVSA refers to Driving & Vehicle Standards Agency.
Parent / Guardian refers to individual legally responsible for student.

1 COVID – 19
Keeping Safe.
The DVSA has lifted COVID-19 Restrictions for driving tests.
Face masks will now be a personal choice for driving lessons and driving tests.
You no longer have to self isolate if you have COVID-19, however I recommend you reschedule your driving lesson to prevent the spread of the virus.
If you test positive for COVID-19, the DVSA recommend you rearrange your driving test if you are unwell for any reason. (An additional email with full details from the DVSA will be provided).

2 Driving Instructor
I am registered with the DVSA as an Approved Driving Instructor (ADI) and My ADI registration is up to date. I shall display My
current DVSA ADI registration certificate in any vehicle that I use for a lesson, and I will ensure that that ADI certificate is kept
up to date at all times.

3 Driving Lessons & Duration:
The 1st lesson will be 2hrs followed by 1.5 hrs.
Once you have obtained sufficient driving experience you can then choose to do 1hr lessons.
Each lesson will be tailored to your needs, with mutally agreed goals for the lesson and progress marked on your progress
No other person will be in the car with you during your lessons.
In case of bad weather the instructor will put safety first and decide whether the lessons will take place.
A lesson may need to be rearranged to accommodate a student taking their driving test. If this happens, you will be given ample
You will be able to view up and coming lessons via the MyDriveTime App for students which you will be required to download
once you receive the SMS link to the app. NB: Please use the link when downloading the App and follow the instructions.

4 Lesson Cancellation:
You may cancel a lesson without charge if You give the instructor at least 48hrs prior notice of the cancellation.
If you cancel a lesson due to illness you will not incur any late cancellation fee.
A lesson maybe cancelled to accommodate another student taking thier driving test. If this happens you will be given ample notice
The instructor may cancel the lesson due to illness, unavailability of a suitable vehicle or the instructor is not available or able to
provide the lesson fully or properly. In such circumstances, if the lesson is cancelled You will not be charged for the lesson.
The instructor may cancel the lesson if the instructor has reason to believe that You are not fit to drive at the time of the lesson
due to any factors including, but not limited to, alcohol, drugs (whether prescribed or otherwise), illness or other medical
condition. If the instructor cancels the lesson for such reason you will not be charged for the lesson.

5 Payment & Fees
Lesson bookings will only be secure once payment has been received
The number of lessons booked will be based on the number of prepaid hours.
Any credits are not-refundable if lessons have ceased for a period of six months or more.
You will be notified of any price increase. Any price increase will take immediate effect. This means You will be subject to the
price increase when Your next payment is due
Payment Method will be by bank transfer. Payment details will be sent to You via email.

6 Your Obligations
You must hold a valid UK driving licence (either provisional or full);
Your drivers licence will be checked electronically prior to booking any lessons. You will need to provide the instructor with the
last 8 characters of your licence and the ‘check code. To create a CHECK CODE please go to www.gov.uk/check-drivinginformation.
You must bring Your driving licence with you during all your lessons.
If You have been banned from driving and are training for a retest, You must be legally entitled to take tuition and must present
proof to the instructor of that entitlement;
You must demonstrate Your ability to read a number plate from the distance specified in the Highway Code;
You must always wear any relevant prescribed glasses or contact lenses; if required for driving.
You must inform the instructor of any medical conditions or prescribed medication which may affect Your driving ability.
If You fail to comply with one or more of sub-Clauses 6.1 to 6.8 above the instructor may immediately cancel one or more
lessons. If this happens You may still be charged for the cancelled lessons.

7 Vehicle Safety & Insurance
All the areas of the vehicle that you will touch will be wiped cleaned prior to and after your lesson.
The tuition vehicle provide is fitted with dual controls, are fully roadworthy, taxed, have a valid MOT (where relevant), and are
fully insured for the purposes of driving instruction.

8 Driving Tests
The instructor shall discuss driving tests with You and inform You when You are ready to take a test;
Final test readiness is the instructors decision and is not negotiable.
Assessment to test readiness is not a guarantee of a test pass.
You shall be responsible for booking theory and practical tests. It shall be Your responsibility to check the details of the test on
Your DVSA confirmation letter.
The instructor will advise You which test centre to book Your practical driving test.
Before you book an available practical test slot, You must check with the instructor to ensure the instructor and instructor’s
vehicle will be available for the test prior to booking the test slot.
You may use the instructor’s vehicle for Your test only if the instructor deems You are ready to take Your driving test
When You attend a test, You must take all required documentation with You. If You do not, Your test may be cancelled and You
would then lose Your test fees;
If you test positive for COVID-19, the DVSA recommend you rearrange your driving test if you are unwell for any reason. (See clause 1.4)
If Your test is cancelled by the DVSA giving You insufficient time to provide instructor with the required cancellation notice of a
booking, You must still pay the instructors fees for instructors time and/or the use of instructors vehicle. In that case, the
instructor shall advise You on claiming compensation from the DVSA for the cost of those fees.

9 Termination
It is the instructor’s discretion to terminate Your tuition if You fail to conduct Yourself in a reasonable manner.
You may terminate Your tuition if You feel that the instructor has not conducted themself in a reasonable or professional
Monies will be refunded to You for lessons not yet taken. NB: You may be charged for a lesson if You terminate less than 48hrs
prior to that lesson.

10 Changes to Terms & Conditions
Change to Terms and Conditions may occur without giving You notice, however You will be informed as soon as is reasonably
possible of any such changes.

11 Your Personal Information (Data Protection)
All personal information collected will be processed and held in accordance with the provisions of EU Regulation 2016/679
General Data Protection Regulation (“GDPR”) and Your rights under the GDPR.
For complete details of collection, processing, storage, and retention of personal data including, but not limited to, the
purpose(s) for which personal data is used, please refer to 11.3 and 11.4 below:
Privacy Policy located at https://Joycelyndrivingschool.com
MyDriveTime Privacy Policy located at https://MyDriveTime.co.uk/student-privacy-policy.

12 Complaints
I always welcome feedback from My Students and, whilst I always use all reasonable endeavours to ensure that I provide a
high standard of tuition and service to Students, I nevertheless want to hear from You if You have any cause for complaint. If
You have any complaint about My tuition or other services or any other complaint about Me, please raise the matter with Me in